Your satisfaction is guaranteed. Our Refund Terms are simple: either you will pass the Postal Exam on your first attempt, or we will refund you for your purchase.
Since PostalExamWeb.com is offering a non-tangible irrevocable good and the order is accomplished and product is already send immediately upon placement of order, the terms specified above are typically the only cases in which we will provide a refund. As a customer you are responsible for understanding this upon purchasing any item at our site.
However, we realize that exceptional circumstance can take place with regard to the character of the product we supply.
Therefore, we DO honor requests for the refund on the following reasons:
- Non-delivery of the product: due to incorrect entry of your own email address at checkout. In this case, it is imperative that you contact us to obtain your purchased item. Claims for non-delivery must be submitted to our support department in writing within 72 hours from the order placing date. Upon receipt of the claim, our support staff will ensure you receive your product. Otherwise the product will be considered received and downloaded;
- Failure to pass the postal exam on your first try: if, for some reason, you attempt and fail to pass the postal exam despite having read and studied our information, we shall refund you the full cost. You shall contact us and provide us with proof of failure in the form of official USPS documentation.
If you meet one or more of the refund criteria, we shall issue a full refund. Customer shall delete the product(s) from their computer and/or dispose of physical versions of the product. Customer is advised that all product purchased is uniquely identified by our servers. Failure to do so will be considered violation of intellectual property rights law.
Please note that we do not bear any responsibility and therefore we do not satisfy any refund requests based on present or future lack of need for the product. All sales are considered final unless one of the above circumstances applies.
Our Support Team is always eager to assist you and deliver highly professional support in a timely manner. Thank you for purchasing our products.